Metrash Shipping & Deliveries

Shipping & Deliveries

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
Free Shipping applied within purchased products worth of 500 AED above, Shipping will be on 2-3 Working Days valid for Dubai, Abu Dhabi and some parts of United Arab Emirates.
Metrash Express Shipping is our urgent same day delivery process within 24 hours of Orders Confirmation of your Sellers. Our dedicated Delivery Team will contact you for your convenient time of deliveries across Dubai, Abu Dhabi, Sharjah, Ras Alkhaima and hoping to conquer all over United Arab Emirates and some parts of GCC Countries.
Standard Shipping Efficient deliveries within 2-3 working days across United Arab Emirates.

Delivery Time Frame

Your seller can take around 3 to 5 working days to process your order from the time you confirm your payment.

Depending on their carrier service and where you live, it can take fewer than 7 days or about 10 to 15 working days for your order to arrive.

Some deliveries may take longer depending on customs clearances and other factors.

Your orders may be delivered on a weekend or a holiday depending on our courier's availability.

You will be notified should your order be delivered outside of business days.

Our courier service is unable to provide the exact date and time of delivery however we can assure you that your order will be delivered within our promised delivery time frame.

Express Delivery

Metrash Express Delivery, promoting the Same Day Sellers Process and Same Day Deliveries, we always ensure that your orders are delivered within the promised delivery timeframe. Valid within Dubai, Abu Dhabi, Sharjah, Al Ain, Ras Alkhaimah and soon to have all UAE regions.

Multiple Items Deliveries

Whenever we encounter multiple items in a single order, we ship each item as soon as they are made available. Shipping time for all items under one order number will still follow the applicable delivery time frame on your area. Metrash is a platform for various merchants which is why items may come from different places.

Delivery Notification

You will receive a SMS notification once your order is out for delivery and our rider will communicate with you via call or SMS upon arrival at your address.

Local and International Shipment

Local

We deliver across the UAE by using our own dedicated delivery logistics , You will not incur any additional costs over and above shipping fees.

International

We deliver across the world using DHL EXpress, Aramex and Fedex and some international shipping companies.

International deliveries are usually dispatched on the same day if an order is placed 3 pm local time, Saturday through Thursday. If an order is placed after 4 pm, it will usually be dispatched the next day.

Custom Fees

We do not cover any customs duties or other fees that you may incur on importing your product into your country of residence.

Please check with your local authorities on any fees that may be due before you place your order. Our shipping partner will collect any such fees prior to or when delivering your order.